Some of the glitches in Apple's Maps app includes some famous places missing from the map, places shown at wrong locations, glitches in 3D mapping etc. Due to numerous bugs, Apple has been facing criticism from all over. Apple users are blasting out against Apple for not being able to develop a map app up to the mark.
Following the criticism, Apple CEO Tim Cook has come forward and has posted a public statement titled "A Letter from Tim Cook on Maps" on their website. In the letter, Tim Cook agrees that they have fell short to the commitment of creating work-class experience for their users.
Tim Cook has asked users to use alternative maps while they are improving their maps app. He also includes that they will not stop until they can make the map app live up to the incredibly high standards.
The full letter is as follows:
To our customers,
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.
There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.
While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.
Tim Cook
Apple’s CEO
Now that Apple has apologized for the very buggy maps app, it would be interesting to see how much time it takes for the improvements. Apple in no doubt makes world-class products and of course they will work hard to improve the maps app. Though it wasn't expected from Apple to release a software that is so buggy.
